FreeSpot

Terms of Service

Last updated: 6 October 2026

These Terms of Service ("Terms") govern access to and use of the FreeSpot website, mobile web application, and related services (together, the "Service"), operated by:

FreeSpot App NL KVK (Chamber of Commerce) number: 42160400
VAT (BTW) number: NL005544960B90 Registered address: Ploegstraat 34, 3075 NG Rotterdam, Netherlands Contact: support@freespot.app

("FreeSpot", "we", "us", "our")

By creating an account, browsing the Service, or making a booking, you ("you", "User") agree to be bound by these Terms. If you do not agree, do not use the Service.

Sections 1–4 and 8–20 apply to everyone. Sections 5 and 6 apply specifically if you use the Service as a Customer (via freespot.app). Section 7 applies specifically if you use the Service as a Partner (via partner.freespot.app).

1. What FreeSpot is — and is not

1.1. FreeSpot operates an online marketplace that connects independent local businesses ("Partners") offering last-minute availability (a class, a treatment, a table, a session — a "Deal") with individuals looking to book that availability ("Customers").

1.2. FreeSpot is an intermediary, not the service provider. When a Customer books a Deal, a contract for the underlying service (the yoga class, massage, activity, etc.) is formed directly between the Customer and the Partner. FreeSpot is not a party to that contract, does not provide the underlying service, and does not employ, supervise, or control Partners.

1.3. FreeSpot does not guarantee the accuracy, quality, safety, legality, or availability of any Deal or any Partner's premises, staff, equipment, or service. FreeSpot does not vet the professional qualifications, licenses, insurance, or health-and-safety compliance of any Partner beyond the basic business-registration checks described in Section 7.1.

1.4. Except for the payment-processing and booking-facilitation role described in these Terms, FreeSpot has no responsibility for what happens between a Customer and a Partner before, during, or after a booked appointment. Consumer-protection obligations regarding the quality and delivery of the underlying service rest with the Partner, who is a registered business, not FreeSpot.

1.5. FreeSpot is not a bank, payment institution, or electronic money institution. Payments are handled by Stripe under Stripe's own license and regulatory status (Section 5.2). FreeSpot does not itself hold, safeguard, or have custody of Customer funds outside of Stripe's regulated payment flow.

1.6. No agency, and where a claim goes. Nothing in these Terms makes FreeSpot the agent, employee, partner, or joint venturer of any Partner, or of any Customer. A Partner is an independent business that decides for itself what it offers, at what price, with what staff, on what premises, and under what house rules. Accordingly, any claim, complaint, or demand about the service actually delivered — its quality, safety, timing, staff, premises, equipment, or any injury, illness, loss, or damage arising from it — is to be directed to the Partner that provided it, not to FreeSpot. FreeSpot will, on request and in good faith, pass on a Customer's contact details to the Partner (and vice versa) so the two can resolve it directly, and will help where it reasonably can, but it does so as a facilitator and not as a party to the dispute and not as an admission of any liability.

1.7. Refunds are not an admission. Where FreeSpot processes a refund under Section 5.5 (a Partner cancelling or failing to confirm), or makes any other goodwill payment, it does so to administer the payment it collected on the Partner's behalf. It is not an acknowledgement that FreeSpot provided the underlying service, nor that FreeSpot is liable for anything.

2. Definitions

  • "Booking" — a specific reservation of a Deal made by a Customer, from the moment payment is initiated until the booking is completed, cancelled, or expires.
  • "Customer" — an individual with an account on freespot.app who browses or books Deals.
  • "Deal" — a specific, time-bound offer of availability (with a fixed date and time) listed by a Partner.
  • "Partner" — a verified business with an account on partner.freespot.app that lists Deals.
  • "Service Fee" — the percentage-based fee described in Section 5.1, charged to Customers.
  • "Partner Commission" — the percentage of the Deal price described in Section 8.1, charged to Partners on each confirmed booking after any founding period.
  • "Service" — the FreeSpot website, web application, and related infrastructure, as defined above.

3. Eligibility and accounts

3.1. Minimum age: 16. You must be at least 16 years old to create an account or make a booking. Sixteen is chosen deliberately: it is the age from which Dutch law (implementing Article 8 GDPR) allows a person to consent to their own data processing for online services without a parent or guardian consenting on their behalf.

That said, under Dutch civil law a person under 18 generally still needs permission from a parent or legal guardian to enter into a binding contract (such as a paid booking), unless the transaction is one that is ordinary for someone of that age — which the everyday, modestly priced Deals on FreeSpot are intended to be. To keep this workable in practice rather than relying only on that presumption: if you are 16 or 17 years old, by creating an account and making a booking you confirm that you have your parent's or legal guardian's permission to use the Service and to make that booking, including for the payment method used to pay for it. FreeSpot may ask a parent or guardian to confirm this directly if it has reason to doubt that permission was actually given.

You must in all cases be capable of forming a binding contract under Dutch law.

3.2. You must provide accurate, current, and complete information when creating an account (including, for Customers, full name, date of birth, and address, and for Partners, business details verified against the KVK register) and keep it up to date.

3.3. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@freespot.app if you suspect unauthorized use.

3.4. One person may not hold both a Customer account and a Partner account tied to the same login; FreeSpot enforces separate accounts for separate roles.

3.5. We may refuse, suspend, or terminate any account at our reasonable discretion, including for breach of these Terms, suspected fraud, or abuse of the Service, with or without prior notice where warranted by the circumstances (e.g. suspected fraud or a safety risk). Section 13 sets out how this works in more detail.

4. Prohibited conduct

You agree not to:

  • provide false information when registering an account or a business listing;
  • attempt to circumvent the Service to transact with a Partner or Customer off-platform in order to avoid the Service Fee, once introduced through FreeSpot;
  • use the Service for any unlawful purpose, or to harass, defraud, or harm another user;
  • interfere with, disrupt, reverse-engineer, or attempt to gain unauthorized access to the Service or its underlying systems;
  • scrape, copy, or republish content from the Service without our prior written consent;
  • make bookings you do not intend to honor, or repeatedly fail to show up for confirmed bookings.

We may investigate and take any lawful action in response to violations, including suspending accounts, cancelling bookings, and withholding payouts pending investigation.

5. Customers: bookings, payments, right of withdrawal, and cancellations

5.1. Deal price and Service Fee. Each Deal is listed with a discounted price set by the Partner. At checkout, Customers additionally pay a Service Fee of 9% of the Deal price, with a minimum of €0.99 per booking, charged by FreeSpot for operating the marketplace. The total charged (Deal price + Service Fee) is shown before payment is confirmed. The Partner receives the Deal's listed price, less the Partner Commission described in Section 8.1 where it applies. Booking is available during the Free Period or with an active Membership (Section 6).

5.2. Payment processing. Payments are processed by Stripe, Inc. and its affiliates ("Stripe"), a licensed payment institution, via Stripe Connect. By making a booking you also agree to Stripe's own terms of service. FreeSpot does not store your full payment card details.

5.3. Confirmation window. After payment, the Partner has a limited window (currently 10 minutes) to confirm the booking. If the Partner does not confirm within that window, or declines the booking, the booking is automatically cancelled and the Customer is refunded in full, automatically, with no action required from the Customer. Partners may instead opt for instant confirmation, in which case the booking is confirmed the moment the payment succeeds; Section 5.5 (cancellation by the Partner, full refund) applies to such bookings in the same way. The Deal page states which applies before the Customer pays.

5.4. No statutory 14-day right of withdrawal — and why. Under EU and Dutch consumer law (Article 16(l) of Directive 2011/83/EU; implemented in the Netherlands at Article 6:230p, opening words and under (e), of the Dutch Civil Code), the standard 14-day right of withdrawal for online purchases does not apply to a contract for services related to leisure activities where the contract provides for a specific date or period of performance. Every Deal on FreeSpot is exactly this: a specific, time-bound slot (a class, a treatment, an activity) at a fixed date and time. By booking a Deal, you acknowledge and agree that this statutory exemption applies, and that your right to cancel and be refunded is instead governed entirely by Section 5.5 below, not by the general 14-day online-purchase withdrawal right.

5.5. Cancellation policy — please read carefully. Deals on FreeSpot are last-minute, deeply discounted availability, offered on the basis set out in Section 5.4. Accordingly:

  • If the Partner cancels a confirmed booking (or declines a pending request), the Customer receives a full refund of the amount paid, processed back to the original payment method. This is the only circumstance in which a booking is refunded after Partner confirmation.
  • If the Customer cancels a booking (whether pending or already confirmed by the Partner), before the booking's scheduled start time, the booking slot is released back onto the Service for other Customers to book, but the amount paid is not refunded.
  • Once a booking's scheduled time has passed, it can no longer be cancelled through the Service.

This policy is also shown to Customers before payment is completed and on each booking's own details screen, so it is disclosed clearly before the contract is formed, not buried only in these Terms.

5.6. Customers are responsible for arriving on time and complying with any reasonable rules of the Partner's premises. Disputes about the quality or delivery of the underlying service are between the Customer and the Partner, who remains responsible under ordinary consumer-protection law for the service they sold; FreeSpot may assist in good faith but has no obligation to mediate or compensate beyond the refund scenarios in Section 5.5.

5.7. Taking part: health, fitness, and your own risk. Many Deals are physical activities — classes, training, sports, treatments. By booking one you confirm that:

  • you are, to the best of your knowledge, physically fit to take part in the activity you booked, and you have taken medical advice if you had any reason to doubt it;
  • you will tell the Partner before the session about any injury, condition, allergy, medication, or pregnancy that could affect your participation or the treatment;
  • you will follow the Partner's instructions and house rules, and use the equipment as directed;
  • you take part at your own risk, and any physical activity or treatment carries inherent risk of injury even when everything is done properly.

The Partner is responsible for delivering the activity safely and competently, and remains liable for its own failures under ordinary law. FreeSpot does not assess anyone's fitness to take part, does not supervise the activity, and is not liable for injury, illness, aggravation of an existing condition, or lost or damaged belongings arising from it. Nothing here asks you to waive a right that Dutch law does not let you waive.

6. Customer membership (subscription) and referral programme

6.1. Free Period. Every new Customer account receives a free membership period of one (1) month from the date the account is created (the "Free Period"). During the Free Period the Customer can book Deals without a paid membership. Browsing the Service is always free. The Free Period can be extended through the referral programme (Section 6.9).

6.2. Membership required to book. After the Free Period, booking a Deal requires an active FreeSpot membership (the "Membership"). The Membership is a paid subscription offered in two plans: Monthly at €6.99 per month, and Yearly at €59.88 per year (the equivalent of €4.99 per month). Prices include VAT, are shown before payment, and are payable in advance for each billing period. The Membership does not include the price of any Deal or the Service Fee, which remain payable per booking under Section 5.1.

6.3. What the Membership gives you. The Membership unlocks the booking functionality of the Service. It does not guarantee that any particular Deal, category, venue, or number of Deals will be available at any given time or place; Deals are listed by Partners at their own discretion.

6.4. Automatic renewal. The Membership renews automatically at the end of each billing period, at the then-current price of the chosen plan, until it is cancelled. The Monthly plan renews every month. The Yearly plan runs for an initial term of twelve (12) months; after that initial term it continues for an indefinite period, invoiced yearly in advance, subject to the cancellation rights in Section 6.6. We will inform you in advance of any price change; if you do not agree with it, you can cancel before the change takes effect.

6.5. Immediate start and the 14-day right of withdrawal. As a consumer you have the right to withdraw from the Membership contract within fourteen (14) days of concluding it, without giving any reason. Because the Membership is a service that starts immediately, at checkout we ask you — by ticking a box that is not pre-ticked — to expressly request that the Membership begins during the withdrawal period. If you then withdraw within those 14 days, you are refunded the amount paid minus a proportionate amount for the days of Membership already provided up to the moment you notify us (Article 6:230s(4) of the Dutch Civil Code). To withdraw, email support@freespot.app from the email address linked to your account; you may use the model withdrawal form in Annex I of Directive 2011/83/EU, but this is not compulsory. We refund within 14 days of receiving your notice, to the original payment method.

6.6. Cancellation (opzegging). You can cancel the Membership at any time from your profile ("Manage") via Stripe's customer portal, or by emailing support@freespot.app. In line with the Dutch rules on consumer subscriptions (Articles 6:236 under j and p, and 6:237 under k and o, of the Dutch Civil Code), the following applies:

  • Monthly plan: cancellable at any time with a notice period of at most one (1) month. In practice a cancellation takes effect at the end of the current monthly billing period; you keep access until then and are not charged again.
  • Yearly plan, initial term: the initial twelve-month term cannot be terminated early, except under Section 6.5 or Section 6.8. You can cancel with effect from the end of the initial term at any time before it ends.
  • Yearly plan, after the initial term: cancellable at any time with a notice period of at most one (1) month. If you cancel a renewed yearly term, we refund the part of the yearly fee that relates to the period after your cancellation takes effect.

6.7. Payment, failed payments, and plan changes. Membership payments are processed by Stripe (Section 5.2). If a renewal payment fails, Stripe will retry it; if it keeps failing, the Membership is suspended and booking is unavailable until a valid payment method is provided. You can switch between plans in the customer portal; the change is applied from the start of the next billing period unless stated otherwise at the time.

6.8. Termination by FreeSpot. If we discontinue the Membership or the Service, or terminate your account under Section 13 for a reason other than your breach of these Terms, we refund any prepaid Membership fee for the period after termination on a pro-rata basis. No refund is due where the termination is caused by your breach of these Terms.

6.9. Referral programme. Each Customer has a personal referral code and link. If a new user creates a Customer account using your code and subsequently pays for their first booking, your Free Period is extended by one (1) month. If you are already paying for a Membership at that moment, you instead receive the equivalent of one month of your plan as credit against your next invoice (or, if your Membership has not yet started billing, one extra month before the first charge). There is currently no limit to the number of referrals that can be rewarded. Rewards have no cash value, cannot be transferred or paid out, and are granted only for genuine new users: creating multiple accounts, self-referrals, and automated, paid, or misleading promotion of your code are prohibited, and we may withhold or reverse rewards and suspend accounts where we reasonably suspect abuse. We may change or end the referral programme at any time; rewards already granted are kept.

7. Partners: listings, verification, and payouts

7.1. To list Deals, a business must apply and be verified. Verification currently checks, at minimum, a valid Dutch Chamber of Commerce (KVK) registration number and a working business website or social media presence. Verification is a basic anti-fraud check, not a certification of the business's quality, safety, or regulatory compliance. As required by EU marketplace-transparency rules, FreeSpot confirms that every Partner is a registered business (a "trader"), not a private individual — ordinary consumer-protection law therefore applies to the contract between a Customer and a Partner in the usual way.

7.2. Partners represent and warrant that they:

  • are validly registered to conduct business in the Netherlands and hold any licenses, permits, qualifications, and insurance (including public/professional liability insurance appropriate to their industry) required by law to provide the listed service;
  • will provide accurate, non-misleading listings (price, discount, availability, description, and photos);
  • will list every Deal at a discounted price of at least €5;
  • are solely responsible for the safety, legality, quality, and delivery of the service they list, and for compliance with all applicable consumer-protection, health-and-safety, and tax law;
  • will honor confirmed bookings, subject to the cancellation terms in Section 5.5;
  • will not require or solicit payment from a Customer outside the Service for a booking made through FreeSpot;
  • remain responsible for any professional, statutory, or duty-of-care requirement that applies to serving a Customer who is a minor (16 or 17 years old, per Section 3.1), in the same way they would be if that Customer had walked in off the street — FreeSpot's age floor and parental-permission confirmation do not transfer or reduce a Partner's own obligations in this respect.

7.3. Payouts. Confirmed bookings are paid out to the Partner's connected Stripe account once a week, on Mondays, once the funds have become available under Stripe's standard settlement period (currently seven days after the payment), less any refund described in Section 5.5 (which is deducted from or reverses the corresponding payout, including a proportional reversal of FreeSpot's own Service Fee share where applicable).

7.4. FreeSpot may remove any listing or suspend any Partner account that it reasonably believes is inaccurate, unsafe, fraudulent, or in breach of these Terms, at its discretion.

7.5. Partners are solely responsible for their own tax obligations (including VAT/BTW) arising from amounts received through the Service, and for issuing any invoice or receipt to a Customer that Dutch law requires them to issue as the seller of the underlying service.

7.6. The Partner is the trader, and carries the liability for its service. For every booking, the Partner is the seller of the underlying service and the "trader" for the purposes of consumer law. The Partner is solely responsible, and solely liable, for:

  • the safety, quality, legality, and actual delivery of the service, and the condition of its premises, equipment, and facilities;
  • the competence, qualifications, conduct, and supervision of its staff and contractors;
  • handling complaints and consumer-law claims from its Customers, including any statutory remedy for a service that was not as described or not properly performed;
  • any injury, illness, loss, or damage suffered by a Customer in connection with the service or at its premises;
  • holding and maintaining adequate liability insurance for the above, as required by Section 7.2.

7.7. Partner indemnity. The Partner indemnifies FreeSpot, and holds it harmless, against any claim, demand, proceeding, loss, damage, fine, or reasonable cost (including legal fees) brought by a Customer, a regulator, or any third party, to the extent it arises out of or relates to: (a) the service the Partner sold or its delivery; (b) anything that happened at the Partner's premises; (c) content the Partner uploaded, including any claim that it infringes a third party's rights (see Section 9.2); (d) the Partner's breach of these Terms; or (e) the Partner's breach of any law applicable to its business. This does not apply to the extent the claim is caused by FreeSpot's own gross negligence or intentional misconduct. FreeSpot will notify the Partner of any such claim without undue delay and will not settle it without the Partner's consent, which the Partner will not unreasonably withhold.

7.8. Complaints go to the Partner first. Where a Customer complains to FreeSpot about a Partner's service, FreeSpot will forward the complaint to the Partner, and the Partner will deal with it directly and in good faith, within the time limits its own terms or the law require. The Partner will keep FreeSpot informed of the outcome where FreeSpot asks.

8. Fees, taxes, and changes to pricing

8.1. Partner Commission and founding offer. FreeSpot charges Partners a commission of 19% of the Deal price (excluding VAT) on each confirmed booking made through the Service (the "Partner Commission"), deducted from the payout for that booking. No monthly fee, setup fee or minimum applies, and nothing is charged for a Deal that is not booked. Founding offer: the first 100 Partners verified in a launch city pay no Partner Commission for six months from the date FreeSpot announces that city's public launch to Customers; after those six months the Partner Commission applies to new bookings. We may change the Partner Commission or other fees for future bookings with at least 30 days' notice published on the Service or sent by email.

8.2. All amounts are stated in Euros (EUR). Membership prices are shown including Dutch VAT (BTW); the VAT amount is itemised on the invoice you receive by email from Stripe. The Service Fee is likewise shown including any VAT that applies.

9. Intellectual property

9.1. The Service, including its design, code, logos, and content created by FreeSpot, is owned by FreeSpot or its licensors and protected by intellectual-property law. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

9.2. Partner content and promotional use. Partners retain ownership of the content (photos, descriptions, business name and logo) they upload. By applying to join FreeSpot — which requires ticking a box that confirms this — a Partner grants FreeSpot a non-exclusive, worldwide, royalty-free, sub-licensable licence to display, reproduce, adapt (for example crop or resize) and use that content:

  • to operate the Service and show the Partner's listings; and
  • to promote the Service and the Partner, including on FreeSpot's website, social media accounts, email, printed material and paid advertising.

Partners warrant that they hold all rights needed to grant this licence, including permission from any person recognisable in a photo and from the photographer. The Partner's name and logo are used only to identify the venue whose listing is shown; FreeSpot does not claim the Partner endorses anything beyond its own listings. The licence lasts while the content is on the Service and, for material already used in a published campaign, for as long as that campaign runs. A Partner can ask us to stop using a specific item in future promotion at any time by emailing support@freespot.app, and we will do so within a reasonable period; deleting a listing removes it from the Service straight away.

10. Disclaimers

10.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO THE MAXIMUM EXTENT PERMITTED BY DUTCH LAW, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2. FreeSpot does not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that any Deal, Partner, or Customer meets your expectations.

10.3. Nothing in this Section 10 excludes or limits any warranty or right that cannot lawfully be excluded or limited under Dutch consumer-protection law.

11. Limitation of liability

11.1. To the maximum extent permitted by Dutch law:

  • FreeSpot's total liability to a Customer arising out of or relating to a specific Booking is limited to the total amount that Customer paid for that Booking.
  • FreeSpot's total liability to a Partner, in aggregate over any 12-month period, is limited to the total fees FreeSpot actually received in connection with that Partner in that period.
  • FreeSpot is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, data, or goodwill, arising out of or relating to the Service, even if advised of the possibility of such damages.
  • FreeSpot is not liable for any act, omission, product, or service of a Partner, including but not limited to injury, illness, property damage, or dissatisfaction arising from a service booked through the Service — such claims must be brought against the Partner directly, who remains liable as the seller of the underlying service.

11.2. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Dutch law, including liability for death or personal injury caused by gross negligence or intentional misconduct, or for FreeSpot's own intentional misconduct or gross negligence.

12. Indemnification

You agree to indemnify and hold harmless FreeSpot, its owner, and its personnel from and against any claims, damages, losses, and reasonable expenses (including legal fees) arising out of: (a) your breach of these Terms; (b) your use of the Service; (c) your interaction with another User, including any dispute over a booked service; or (d) your violation of any law or third-party right — except to the extent caused by FreeSpot's own gross negligence or intentional misconduct. This indemnity does not affect any statutory consumer right you have that cannot be waived.

13. Suspension and termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, including where we reasonably believe you have breached these Terms, engaged in fraud, or created a risk to other Users or to FreeSpot. You may close your account at any time by contacting support@freespot.app. Sections 1, 2, 7.6–7.8, 8–12, and 14–19 survive termination — in particular, a Partner stays liable, and stays bound by its indemnity, for bookings that happened while its account was live.

14. Force majeure

FreeSpot is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including outages of third-party providers (Stripe, Supabase, Resend, hosting infrastructure), internet or power failures, or events of force majeure.

15. Complaints and dispute resolution

15.1. If you have a complaint about the Service, contact us first at support@freespot.app, describing the issue in as much detail as possible. We aim to acknowledge complaints within a reasonable time and resolve them fairly.

15.2. If you are an EU consumer and a dispute cannot be resolved directly with us, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

15.3. Complaints about the underlying service delivered by a Partner (rather than about the Service itself) should be raised with that Partner directly, as they remain the seller of that service; FreeSpot will assist in good faith where it can, per Section 5.6.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on the Service with a new "Last updated" date, and for material changes will make reasonable efforts to notify Users (e.g. by email). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms, without prejudice to any mandatory consumer-protection rule requiring a different form of consent to a material change.

17. Assignment

We may assign or transfer these Terms and our rights and obligations under them in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations under these Terms without our prior written consent.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision will be replaced by an enforceable one that most closely reflects its original intent.

19. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the competent court in Rotterdam, the Netherlands, without prejudice to any mandatory consumer-protection rule that entitles you, as a consumer, to bring proceedings in the courts of your own country of residence within the EU instead.

20. Contact

FreeSpot App NL KVK: 42160400
BTW: NL005544960B90 Registered address: Ploegstraat 34, 3075 NG Rotterdam, Netherlands Email: support@freespot.app